Frequently Asked Questions
Q. I reserved a party package, when should my guests and I arrive?
A. At least 30 to 45 minutes prior to your reservation time. Your reservation time is the actual time you begin to play. If you arrive late we will only be able to allow you on the field during your designated reservation time, no exceptions. To make your private party event the best possible experience, please arrive early and we will process all the players and get your party on the field to play.
Q. If my party is 2 hours, how much time is on the field?
A. 2 full hours or play time. The pace of play depends on the players. Some want many breaks and some do not. Its your event so we let you establish the pace of play.
Q. Can we extend our time on the field
A. Yes. Preferably you will indicate that on your reservation ahead of time so we can schedule accordingly. There is a $100 charge for each additional hour. If you ask for extra time the day of, we may or may not be able to accommodate depending on the schedule and available staff.
Q. Is there somewhere to put the cake and sit? Is food allowed?
A. Yes, outside food is allowed. However, no BBQ or alcohol is permitted on the premises. There are covered picnic tables throughout the park, you can set up where you like, however those are first come first serve basis. We do have private VIP seating areas that you can book at the time of your reservation . Since we try to get the kids to play on multiple courses you may or may not be near the staging area. You can always ask registration for guidance if you have questions. We do pre-order pizza, however, we will need to know in advance if you will be ordering pizza for your group.
Q. How long does registration take?
A. Depends on the day and the time of your arrival. You can help speed up the process by having all of your players arrive on time, all waivers completed before coming up to the registration window. The private group organizer will be the person making the payment at the register. Please arrive 30 to 45 minutes early so that we are on schedule and can optimize your time with us.
Q. Where can I get a waiver to fill out?
A. Waivers are on-line at www.wildlandsairsoft.com on the homepage and or waivers will also be sent electronically through text message to the phone # that was provided at the time of booking to the private group organizer.
Q. How do I make a reservation? Do I have to make a reservation?
A. You make a reservation by going on-line to www.wildlandsairsoft.com homepage and book a game of your choosing. Select the game you are interested in . Click on “Book Game” it will take you to a reservation screen. The pricing will be at the bottom of screen. Reservations are required for all private party packages and a $250.00 deposit is required to secure your reservation. The on-line booking will direct you to a payment gateway to make the deposit. If a deposit is not made at the time of booking your reservation is not complete and the spots may fill up in the meantime. Reservations are not required for walk-on gameplay.
Q. Is the deposit non-refundable?
A. Yes and No. If you cancel or reschedule your reservation with more than 48 hour notice then we will be happy to accommodate you. If you give us less than 48 hours notice then the deposit becomes non-refundable.
Q. What do I wear to play?
A. Preferably weather appropriate clothing. Generally, Long sleeves, pants and boots/tennis shoes are a good choice for clothing. In addition gloves and hats are highly encouraged. We provide the face mask and vests.
Q. Is there food available at the park?
A. Yes. There is a snack bar (with limited packaged food items) and the park can pre-order pizza for lunch from an outside vendor.
Q. What time do you close?
A. Daytime games 9am-4pm, or nighttime games 6pm-11pm.
Q. Can Tips be Given to our Referee?
A. Yes, tips are very much appreciated. If your referee does a great job for you, a tip is a great way to let them know. And if your experience was great, write a review and post your pictures.